Products
Are your products authentic?
Yes. Every item is new, sealed and bought through established Canadian retail and distribution channels. We never sell testers, samples or used items.
How do I choose a shade or check ingredients?
Product pages show the shade, size and type from the brand. For full ingredient lists, check the brand's website or email us and we will look it up.
Shipping
How long does delivery take?
Orders ship within 1 to 3 business days. After that: Ontario and Quebec 2 to 4 business days, Western and Atlantic Canada 4 to 7, Territories and remote postal codes 7 to 12.
What does shipping cost?
$7.95 flat across Canada, free on orders of $79 or more before tax.
Do you ship outside Canada?
Not yet. Canada only.
Returns
Can I return an item?
Unopened items: 30 days. Opened beauty products are final sale for hygiene reasons unless they arrived damaged, defective or wrong. See Returns & refunds.
Prices and payment
Are taxes included?
Prices are in Canadian dollars and exclude tax. GST/HST, and PST or QST where applicable, is calculated at checkout from your shipping address.
Which payment methods do you accept?
Visa, Mastercard, American Express, Shop Pay, Apple Pay and Google Pay through Shopify's secure checkout.
Orders
How do I track my order?
Use the link in your confirmation email, the Shop app, or ask us. See Track my order.
Can I change or cancel an order?
Email us right away. Orders that have not shipped can be changed or cancelled in full.
Do you sell to salons and spas?
Yes. For 10 or more units of an item, email novatoronto.ca@gmail.com with the items and quantities for a quote.
Support
How do I reach a person?
Email novatoronto.ca@gmail.com or call 365-355-3133, Monday to Friday 9 am to 6 pm ET.