Every product arrives new and sealed. If something is wrong when it arrives, we fix it.
Damaged, leaking or wrong item
Email novatoronto.ca@gmail.com within 14 days of delivery with your order number and a photo. We send a replacement or refund the item, at no cost to you.
Expiry dates
If an item arrives past its expiry date, contact us within 14 days and we replace or refund it.
Hair tools and devices
Dryers, straighteners, curling irons and skin care devices carry the manufacturer's warranty. In the first 30 days we handle a defect ourselves; after that we send you the manufacturer's Canadian warranty contact and your proof of purchase.
Skin reactions
Check the ingredient list on the packaging before use and patch test new products. Stop using any product that irritates your skin. Opened products are not returnable, so ask us before you buy if you are unsure about an ingredient.