Orders ship from our Canadian fulfilment partner, usually within 1 to 3 business days. Tracking is emailed as soon as the parcel is scanned by the carrier.
Rates
- $7.95 flat rate anywhere in Canada.
- Free shipping on orders of $79 or more before tax.
Delivery times by province
| Destination | Typical delivery after shipping |
|---|---|
| Ontario and Quebec | 2 to 4 business days |
| Manitoba, Saskatchewan, Alberta, British Columbia, Atlantic Canada | 4 to 7 business days |
| Territories and remote postal codes | 7 to 12 business days |
Delivery estimates start when the parcel ships. Items in one order can arrive in separate parcels. If tracking goes quiet for more than 3 business days, contact us and we open a trace.
Where we ship
Canada only. We do not ship to the United States or overseas at this time.
Returns in brief
Unopened items: 30 days. Opened beauty products are final sale for hygiene reasons unless they arrived damaged, defective or wrong. Full details on the Returns & refunds page.
Questions? Email novatoronto.ca@gmail.com or call 365-355-3133, Monday to Friday 9 am to 6 pm ET.