Every order gets a tracking number by email the moment the parcel is scanned by the carrier, usually within 1 to 2 business days of ordering.
Three ways to track
- Order confirmation email: open it and click View your order. The order status page shows live carrier tracking.
- Shop app: if you checked out with Shop Pay, the Shop app on your phone tracks every parcel automatically.
- Ask us: email novatoronto.ca@gmail.com with your order number and we reply within one business day.
Parcel late?
Check the delivery times on our Shipping & delivery page first. If tracking has not moved for 3 business days, contact us and we open a trace with the carrier the same day.