Refund policy

Unopened, unused items in original sealed packaging can be returned within 30 days of delivery for a full refund of the item price.

Opened or used beauty and personal-care products are final sale for hygiene reasons, unless the item arrived damaged, defective, expired or wrong: contact us within 14 days of delivery with a photo and we replace or refund it, return shipping included.

Hair tools and beauty devices: unopened or defective within 30 days of delivery; after that the manufacturer warranty applies and we help with the claim.

To start a return, email novatoronto.ca@gmail.com with your order number.