Return windows
- 30 days on unopened, unused items in their original sealed packaging: full refund of the item price.
- Damaged, defective or wrong item: contact us within 14 days of delivery with a photo, and we replace it or refund it in full, return shipping included.
- Final sale: opened or used skin care, makeup, hair care, fragrance, nail polish, razors, brushes and other personal-care items, for hygiene reasons.
- Hair tools and beauty devices: unopened within 30 days, or defective within 30 days of delivery. After that the manufacturer's warranty applies and we help with the claim.
How to start a return
- Email novatoronto.ca@gmail.com with your order number and the item.
- We reply within one business day with the return instructions.
- Refunds post to your original payment method within 5 business days of the return reaching us.
Exchanges
Want a different shade or size? Return the unopened item for a refund and place a new order, so the new one ships right away.