Digital services addendum
These terms apply to every product of type "Digital Service" sold on this store by Nova Toronto, Milton, Ontario ("we"). They add to the Terms of Service above; where they differ, this addendum governs the service.
1. What you are buying
Each service page describes a fixed scope: inclusions, deliverables, revision rounds and a typical timeline. Prices are in Canadian dollars before HST. A "from" price covers the base scope stated on the page; anything beyond it is quoted in writing before the kickoff call and proceeds only with your approval. Free ($0) audits are consultations, not a commitment by either side.
2. Starting the work
Work starts at the kickoff call. Before the call we need the intake form and, for most services, the content or access listed under "What we need from you". Timelines run from the kickoff call and assume that content arrives within the first week.
3. Cancellation and refunds
- Before kickoff (or before script approval for videos): cancel for a full refund to the original payment method.
- Projects (websites, store setups, marketplace setups, Google Shopping): after kickoff, 30% of the price is non-refundable as a discovery, planning and scheduling fee; the remainder is refunded in proportion to milestones not yet delivered. A milestone is delivered when we send a preview link, files or access for it.
- Videos: once production starts after script approval, the fee is earned and non-refundable; all revision rounds listed are honoured.
- Ads setup: the setup fee covers the build and the first 30 days of monitoring. Ongoing management, if agreed, is quoted case by case and billed in advance; each billed month is non-refundable once it starts, and you may stop in writing before the next billing date. Ad spend is paid by you to the platform and is never refundable by us.
- Third-party fees (hosting, domains, themes, plugins, Shopify, Amazon, Walmart, Google or Meta charges) are yours and are not refundable by us.
4. Revisions and scope changes
A revision round is one consolidated list of changes to a delivered milestone within the scope. Additional pages, products, scripts, features or platforms are scope changes; we quote them and proceed only on your written approval. Extra revision rounds are available at the price shown on the service page or by quote.
5. Your responsibilities
You provide accurate business information, content you have the right to use, and timely approvals (within 2 business days where a timeline depends on it). If we wait more than 14 days for something only you can provide, the project pauses; it resumes on request within 90 days, after which the unused portion is treated as delivered. You enter your own passwords, identity documents and banking details; we never store them and work through access you can revoke.
6. Approvals and results
Marketplace, Merchant Center, Brand Registry, ad-platform and app-store approvals are decided by those platforms. We prepare applications to their published requirements but cannot guarantee acceptance, rankings, traffic, sales, leads or cost per lead. If an application is refused because of an error on our side, we redo it at no charge.
7. Ownership
On full payment you own the deliverables: website files and content, videos (full commercial usage rights), listings, storefronts and campaigns, all created in accounts in your name. Licensed stock and music are used under their licences. We may show the work in our portfolio unless you ask us in writing not to.
8. Delivery and support
Delivery means handover of files, links or access described on the service page, after which the order is marked fulfilled. Email support is included for 14 days after delivery for setups and training; ongoing maintenance or management is a separate service.
9. Liability
Our total liability for a service is limited to the amount you paid for it. We are not liable for lost profits, platform suspensions caused by your products or conduct, or third-party outages. Nothing here limits rights you have under the Ontario Consumer Protection Act, 2002 where it applies.
10. Contact
Cancellations, scope changes and complaints: novatoronto.ca@gmail.com or 365-355-3133, quoting your order number. These terms are governed by the laws of Ontario and Canada.