Answers for anyone buying a website, ads management, AI video, Amazon or Walmart setup, or an AI automation audit from Nova Toronto. Every service is sold as a fixed-price package you can buy online; the next steps arrive by email the moment you order.
How does buying a service online work?
Choose the package, check out like any product, and you get a confirmation with two links: a 5-minute intake form and a booking page for your 30-minute kickoff call. We confirm scope and timeline in writing within 1 business day and start from there. Nothing ships; everything is delivered online and by screen-share.
Are prices before or after HST?
Before. All prices are in Canadian dollars; HST (13% in Ontario, or your province's rate) is added at checkout and shown on your receipt. Nova Toronto is HST registered.
What does "from $450" mean?
The price shown covers the base scope described on the product page. If your intake form shows a bigger catalogue or extra requirements, we quote the difference before the kickoff call. You can accept, scale back, or cancel for a full refund.
Can I cancel and get a refund?
Yes, in full, any time before the kickoff call (or before script approval for videos). After work starts, 30% of a project price is non-refundable for discovery and planning and the rest is refunded for milestones not yet delivered; videos are earned once production starts; monthly ads management can be cancelled before the next billing date. Details are in the Services terms.
How do revisions work?
Each package lists its revision rounds. One round is one consolidated list of changes sent after you review a milestone. New pages, new scripts or new features are scope changes and are quoted before we do them.
What if I am slow to send content?
Timelines count from the kickoff call and assume your text, images or product data arrive within the first week. If we wait more than 14 days for something only you can provide, the project pauses and restarts when you are ready, within 90 days.
Do you need my passwords?
No. We work through staff or collaborator invites you control and can revoke. Anything that involves identity, banking or two-step codes is done by you on a screen-share while we guide you.
How are the ads services billed?
The price is a one-time setup fee that covers the account, tracking, campaign build and the first 30 days of monitoring. If you want us to keep managing the campaigns after that, we quote it case by case based on your budget and goals, and bill it separately by secure payment link. Your account and all campaigns stay yours either way. Ad spend is always paid by you to the platform.
Who owns the work?
You do, once paid in full: websites, logins, videos (full commercial rights), ad accounts and storefronts are all in your name. We keep the right to show the work in our portfolio unless you ask us not to.
What about hosting, domains, Shopify or Amazon fees?
Third-party fees are billed by those providers to you, at cost, and are not part of our price. We tell you the typical amounts at kickoff.
Do you guarantee results like rankings or sales?
No one honestly can. We guarantee the work listed on each product page, done on time and reported in plain English, and we tell you before you buy if we think a service will not pay off for your business.
Do you work outside the Greater Toronto Area?
Yes. Everything is delivered online, so we work with businesses across Canada. Kickoff calls are by video or phone.
How do I reach a person?
Call or text 365-355-3133, email novatoronto.ca@gmail.com, or reply to any order email. We reply within 1 business day.